FAQ

What is kenmoney.com.my ?

kenmoney.com.my is an online trading website that enables you to buy and sell Bursa Malaysia shares on the website without engaging the services of a remisier.

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Who can be an kenmoney.com.my client?

Anyone who is above 18 years of age, and who is not an existing client of Kenanga Investment Bank Bhd.

Please complete, sign and return Global Master Application Form () and Product KenMoney Account Opening From (). Kindly refer to the Terms & Conditions for further application approval conditions.

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How do I become an kenmoney.com.my client?

Just follow our simple step-by-step guide over here and you’re done. It’s that easy!

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If I am a Malaysian resident working abroad, can I still become an kenmoney.com.my client?

Yes, you are definitely welcome to become an kenmoney.com.my client.

Please complete, sign and return Global Master Application Form () and Product KenMoney Account Opening From (). Kindly refer to the Terms & Conditions for further application approval conditions. Client is required to submit 2 photocopies of NRIC witnessed by your employer’s Human Resource Department. If you are self-employed, please get your business partner or banker to certify your account opening documents. You are required to state the name and address of the person who certifies your documents. Please state clearly your email, current correspondence address, contact number and bank information in your application.

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If I am not a Malaysian or a non-resident, can I still become an kenmoney.com.my client?

Yes, you are definitely welcome to become an kenmoney.com.my client.

Please complete, sign and return Global Master Application Form () and Product KenMoney Account Opening From (). Kindly refer to the Terms & Conditions for further application approval conditions. Client is required to submit 2 photocopies of your passport along with a recent copy of your utility bill (less than 3 months) witnessed by lawyer/Bank officer/immediate superior and provide the witness’s full name (as per passport), identification number (or equivalent) and full address.

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What trading limits will kenmoney.com.my offer?

Cash Upfront Account
The trading limit will be based on the funds that are available in your kenmoney.com.my account.

Collateralised Account
The trading limit will be based on 2x your cash collateral and 1x your share collateral

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Can I open both Cash Upfront and Collateralised account?

Yes, you can open both accounts but with separate CDS accounts.

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How do I trade odd lots share?

You could place orders via Odd Lots Trades sub menu under the Trading menu

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What are the charges for odd lot trading?

Please refer to the Fees & Charges Document

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How do I carry out my transactions on kenmoney.com.my ? Or How do I trade using kenmoney.com.my ?

A comprehensive User Guide is available under the Services menu when you are logged in.

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How do I top up my kenmoney.com.my account?

Top ups can be done either by cash or cheque payments to the banks stated below. Cheque payments are to be made payable to “Kenanga Investment Bank Berhad”.

Please note that top-ups by cheque will have to be cleared and credited to your account before being considered as available funds.

Only cash payments made at Kenanga payment counters will be credited immediately into your kenmoney.com.my account.

Top Ups can be made to the following kenmoney.com.my collection accounts:-

CIMB Account number: 1414-0032894-05-6
Menara Olympia
Jalan Raja Chulan
Kuala Lumpur

Maybank Account Number: 5-14356-7-1033-1
Ground Floor, Wisma Genting
Jalan Sultan Ismail
50250 Kuala Lumpur

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Can I top up my kenmoney.com.my account using a foreign currency?

You may give instruction to the bank and convert the base currency into Ringgit Malaysia, and then bank-in into kenmoney.com.my collection account as stated above.

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Does my kenmoney.com.my account earn interest?

Your kenmoney.com.my account has to have a minimum available balance of RM1,000.00 at the end of the trading day in order for your account to earn interest. Interest will be calculated on a daily basis and credited directly to your kenmoney.com.my account at the end of every month.

The present interest rate is based on the money market rate minus 0.5%. This rate may be subject to change from time to time.

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How do I withdraw funds from my kenmoney.com.my account?

Withdrawal of funds from your kenmoney.com.my account can be done through the Withdrawal screen available under the ePayment menu. Please note that a minimum withdrawal of RM100 is required.

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Is there a minimum amount to be maintained in any kenmoney.com.my account?

Yes. A minimum amount of RM100 is required to be maintained in your kenmoney.com.my Account

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Will I be given official trading records and documentation?

For every trade softcopy contract statement will be available in kenmoney.com.my under eStatement menu on the next trading day. Monthly statements will be generated at the end of every month detailing your transactions and your account balance. These statements will be available on kenmoney.com.my under statement menu.

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What do I do if I forget my password?

You can use the Forgot Password / UserID link via the login page to retrieve your password.

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What do I do if I need help on kenmoney.com.my ?

Just go to our Contact Us section, or give a call to our helpdesk 1800-88-2274, and we will be happy to assist you.

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